Returns
We accept unworn, unwashed, pieces with tags intact for store credit within 7 days from delivery.
Because these pieces are made in small batches, we may not have the stock availability to exchange sizes, and therefore only offer store credit.
Due to the process of natural dyes, pieces may have some unique variation.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. Please note, we cannot be held liable for items that do not arrive at our facility.
We have the right to deny any garments for exchange that we believe have been worn, mishandled or exceed the exchange time frame.
Please note that discounted or sale items are final sale and cannot be returned.
Once we receive your return, please allow 10 business days for us to process it. We’ll send a confirmation email with details on your store credit.
Please reach out via sunsilkinfo@gmail.com rather than social media, as Instagram messages may be unreliable for prompt responses. While we’re a small team of two, and may not be able to reply immediately, we promise to follow up as soon as possible.
Thank you.
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-Katie Anderson
co-founder of sunSILK
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